【官網下單】我們提供24小時在線訂購系統，客戶可官網直接輕鬆完成整個購買流程和支付交易。 下單後，系統會通過電郵發送訂單通知。我們的工作人員亦會通過 Whatsapp 聯繫以確認訂單。

【Whatsapp下單】客戶也可以直接通過Whatsapp向我們的員工下單訂購。

【Order on Website】Our Company provides a 24-hour online ordering system, customers can easily complete the entire purchase process and payment transaction on our website. Once the order is placed, the system will send out notifications of the successful order by SMS. Our staff will also contact the purchasers via Whatsapp or email within one hour to confirm the order.

【Order by Whatsapp】Customers can also place orders with our staff directly through Whatsapp.  

本公司接受 VISA ｜ MASTER ｜ AE ｜ 銀聯｜FPS｜Payme 或銀行存款支付。

所有產品預訂，均以全數付款確認，以便本公司為閣下之預訂作準備安排。

Our Company accepts VISA ｜MASTER｜ AE｜ Union Pay ｜ FPS ｜ Paymeor bank deposit.

All products order are confirmed with full payment so that our company can prepare for your order.

一般大型花束如 99 枝玫瑰，需要【預貨】及進行【開養】過程，故我們都建議客人【不少於一星期前預訂準備】為理想時間。

＊海外進口花材，大約每星期飛機到港一次，客戶需於不少於七天前下單才可確保預留。少於七天內，均需透過行家或零售市場為客戶收集相應花材，因此如數量較大的花束，花的品種及顏色未必能全一致。

不常買花可作參考了解：

客人慣性查詢【最遲下單】時間，這是人客一般會以選購【非鮮口產品】概念來買花。但凡鮮花類【非預製量產】產品，準備及預貨時間愈少，相對價值成本自會提高，亦較易影響花材之不確定性，猶以特別花種為甚。

花束的製作，只要有足夠花材，一般 1 至 2 小時即可扎作完成。所以【最遲下單】可以是【即日當天】。然而問題不在於製作時間，而是庫存或市場上有沒有所需足夠的花材。

鮮口產品，如非客戶預訂，一般花店或批發商存貨量都有一定上限，售完即止。而所缺花材即需透過市面（行家或零售批發市場），以【炒價】搜羅湊數。除炒價以外，市場上是否有足夠供即時緊急調動的花材亦是未知知數，亦是影響急花價值主因。

所以本公司特設不同程度早鳥優惠，鼓勵客人提前安排。客戶如已確定送花日期，儘可能提前預訂，亦勿以優惠期限（如三天早鳥優惠）作為考慮點去決定最後下單時間。

＊大型 99 玫瑰花束，並不一定能即日於市場湊足同色同品種數量

In general, large bouquets like 99 roses, it is required to Preorder and undergo a blossoming process, hence, we advise customers to order at least 7 days in advance.

＊Imported flowers arrive Hong Kong by flight once a week, please order at least 7 days in advance. For orders place less than 7 days, the flowers will be ordered from different retailers in Hong Kong, therefore, the flowers types and colours used for the same large bouquet may have some differences.

Reference for non-frequent bouquet buyers:

Some customers alwys inquire about 【the latest day to order】. Please note that fresh flower products require sufficient time for material ordering and preparation, if lesser time is given, the costs for the product will be relatively higher and the availabities will be uncertain, especially for special flowers.

In fact, we just need 1-2 hours to finish preparing a bouquet, therefore 【the latest day to order】 can be on the same day, depending on the availability of the flower materials. 

For urgent orders, the flower materials are required to get from the retailer or other flower shops in the market, therefore, the costs are higher than that if we get from our distributors. Hence, the prices will be higher than the preorder prices.  

We have launched different early bird offers according to the number of days customers order in advance. If customers have confirmed the date which they need to have the bouquets, our advice is to order as early as possible to make sure the flowers are at the best state, despite the early bird offer for the best price is set to order 3 days in advance.

客戶如有緊急訂單，必須先須本公司溝通安排處理。

• 下單需以付款確認作實
• 視乎不同產品，製作時間約需 1-3小時不等
• 送貨時間將視乎【送貨地點】 及 【產品製作時間】 直接與客人溝通確認
• 送貨地點費用可參考【送貨地區】

【即日訂單加急製作費用】

• HK$200 （2PM前付款下單確認 或需 6 小時內即送）
• HK$300 （3PM前付款下單確認 或需 5 小時內即送）
• HK$400 （4PM前付款下單確認 或需 4 小時內即送）
• HK$500 （5PM前付款下單確認 或需 3 小時內即送）
• HK$600 （6PM後付款下單確認 或需 2 小時內即送）

【客戶如有特別安排，可《指定時間》送貨】

《常規時段指定時間收費》
🔆 0931～1730 內指定時間 $150  

《特別時段指定時間收費》
🌙 1731～2000 內指定時間 $200 
🌙 2001～2200 內指定時間 $300 
🌙 2201～0000 內指定時間 $400 
🌙 0001～0200 內指定時間 $500
🌙 0201～0600 內指定時候 $600
🔆 0601～0700 內指定時候 $400
🔆 0701～0930 內指定時間 $200

For urgent orders, please contact us to inquire the availability before placing orders.

• Full payment is required to confirm the order
• Depending the complexity, the production time requires 1-3 hours
• Deliver time depends on our on day schedule, please contact us to confirm
• Delivery fee please refer to【Delivery areas】

【Same day order urgent charges】

• HK$200 （Order paid before 2PM or need to delivery within 6 hours）
• HK$300 （Order paid after 3PM or need to delivery within 5 hours）
• HK$400 （Order paid before 4PM or need to delivery within 4 hours）
• HK$500 （Order paid before 5PM or need to delivery within 3 hours）
• HK$600 （Order paid after 6PM or need to delivery within 2 hours）

【Specific Time Delivery】

《Specific Time delivery within business hours》
🔆 specific time within 0931～1730  $150  

《Specific Time delivery outside business hours》
🌙 specific time within 1731～2000  $200 
🌙 specific time within 2001～2200  $300 
🌙 specific time within 2201～0000  $400 
🌙 specific time within 0001～0200  $500
🌙 specific time within 0201～0600  $600
🔆 specific time within 0601～0700  $400
🔆 specific time within 0701～0930  $200

取貨時間: 11AM - 6PM
取貨地點：火炭坳背灣街40號華衛中心410

自取客戶注意事項:
-如需泊車可於《桂地街》進入本大廈停車場 ($33-38/hr)
-單獨自駕人士，需注意如何固定鮮花以免碰撞
-如需花束手提箱可於本店購買$20
-店務繁忙，有勞客戶登門造訪，不設地下交收
-到取敬請預約，本店用膳時間以遷就客戶為先

＊如未能依時間取貨，請與本公司聯繫。
＊客戶失聯並超過營業時間6PM，貨件將順延第二天領取。
＊已選自取客戶即日臨時改送貨，加急費用 HK$200，另運費視地區及時間而定

Shop pick up time: 11AM - 6PM
Store Address : RM410, Wah Wai Center. 40 Au Pui Wan St. Fotan 

Notes for self-pickup customers:
- Parking entrance at "Kwei Tei Street" ($33-38 per hour)
- Driving customers please pay attention to fix the position of the bouquet to avoid collisions.
- Suggest to order a Hand Carry Bouquet Box at $20.
- Sending the bouquet to G/F for self-pickup is not available, please come up to our shop to collect the bouquet.
- Our lunch time hours are not fixed, please make an appointment before coming up.

＊If customer cannot arrive on time, please contact us for alternative arrangement.
＊If customer doesn't show up till 6PM, the pick up will be postponed to the next day.
＊If customer needs to delivery on the same day, rearrangement fee is HK$200, and the delivery fee depends on the region and time

我們設有【公司貨車】及【全職司機】，按照出貨當天客人所選時間及地點，編排行車路線，逐一沿途派送。

• 【收貨人】與【收花人】有別，司機只按客戶填報之【收貨人】派送。如客戶需親自收取可填報【收貨人】為閣下本人，如代收可填報【代收人】聯絡資料即可。

• 送貨地點須為可供車輛行駛到達｜Delivery location must be accessible by vehicles
• 停車點步行 100米 範圍內｜Within a 100m walk from the parking spot
• 樓梯上下 3 層為限，往後每層以$20計費｜Up and down stairs are limited to 3 floors, extra $20 per floor  

【九龍區 Kowloon - 免費 Free】

＊＊＊

【香港島主要地區 Hong Kong Island Main Areas - 免費 Free】  （小西灣 Siu Sau Wan－堅尼地城 Kennedy Town）

【香港島偏遠地區 Hong Kong Island Remote Areas- HK$80】

【香港島特殊地區 Hong Kong Island Special Areas- HK$120】

＊＊＊

【新界主要地區 New Territories Main Areas - 免費 Free】
（新界東面以青龍頭為限 Cut off at Tsing Lung Tau towards East｜北面以太和為限 Cut off at Tai Wo towards North）

【新界偏遠地區 New Territories Remote Areas - HK$80】

【新界特殊地區 New Territories Remote Areas - HK$120】（皇后山｜梧桐河以北 Cut off at Queen's Hill｜Ng Tung Rive）

＊＊＊

【東涌Tung Chung及北大嶼山 North Lantau Island 】

《酒店訂房客戶》無需擔心【辦理入住及收花時間】，客戶只需提供與酒店登記完全相同之《訂房登記人姓名》，本公司將會為你對接處理。貨品一律以《訂房登記人名字》直送禮賓部代收暫存。

＊為免打擾閣下流程安排，送抵後本公司會以 Whatsapp 通知訂貨人，以便自行安排，過程不會驚動【訂房人】。

客戶亦可按計劃作以下指示：

① 一直暫存禮賓部自行處理
② 安排禮賓部於指定時間送上房間
③ 房內用餐，花束可跟餐車送上

《Hotel Customers》do not need to worry about the Check in and delivery time, our company will prepare Delivery Notes to contact with the hotel concierge directly. Customers only need to provide the "exact name" used for room reservation, the flowers will be delivered to and kept at the concierge under the name for room reservation.

Customers can then make arrangements with the hotel according to the plans:

1. Collect at the concierge by providing the name for room reservation
2. Send to room at a specific time
3. In-room dining, send to room together with the room dining cart

【餐廳】請提供詳細地址、餐廳名稱、訂座資料，客戶需留意餐廳【營業時間】，以便順利經接待處確認代收。產品如因收貨地址不正確、無人接收、拒收等情況，本公司會按以下流程順序處理

① 先電話聯繫收貨人(如有提供)
② 聯繫請示訂貨人，如安排管理處代收或置放門外，拍照確認
③ 如一律聯繫不成功，亦未有人代收處理，產品將送回公司待領

＊司機到達指定地方，等候時間以 15 分鐘為限，逾時等候每15分鐘＠＄50
＊如派送不成功，客戶並失聯，貨件將送返公司等候指示
＊如司機已離開客戶指定之送貨地點，一律以重新送遞計算
＊如需重新送遞，費用 HK$150起（視乎地區及時間而定｜鮮花產品最多只限延期一天重新派送）
＊如客戶所選【送貨時段】，非餐廳／酒吧等場地之營業時間，或需局限於部分時段收貨，客戶請使用【指定時間】服務
例子：客戶選擇 9AM - 1PM 派送時段，餐廳營業時間為 12PM 開始，即視為【指定時間】12PM - 1PM 派送。

【Restaurant】
Please provide the detailed address, name of restaurant and reservation details. Please also pay attention to its opening hours to ensure the reception is available to collect the bouquet for you.

In case if the given address is incorrect, no one is present or the recipient refuses to collect the product, our company will carry out the following procedures in order:
 
① contact the recipient (if contact number is provided)
② contact the orderer for alternate arrangement, eg. leave it at the reception or at the door, photos will be sent as confirmation. 
③ if both the recipient and the orderer cannot be reached, and no one agrees to collect the product on behalf, the product will be sent back to our shop for pick up. 

＊upon the arrival of our driver at the given address, the waiting time is limited to 15 min, the charge for waiting time beyond this is $50/ 15 min.
＊if the delivery is unsuccessful and the orderer cannot be reached, the product will be sent back to our shop for further instructions. 
＊If our driver has already left the delivery address, request to re-deliver will be charged at $150 up (depending on the district and rescheduled time, delivery for fresh flower products can only be postponed to 1 day after at maximum)
＊If the customer selects [Delivery Time], it is not during the business hours of restaurants/bars, etc., or the delivery is limited to certain hours, please use the [Specified Time] service.
Example: If the customer selects a delivery period of 9AM - 1PM, and the restaurant's business hours start at 12PM, it is deemed to be a [specified time] of 12PM - 1PM delivery.

【住宅】請提供詳細地址以便順利登門派送或代收。產品如因收貨地址不正確、無人接收、拒收等情況，本公司會按以下流程順序處理。

① 先電話聯繫收貨人(如有提供)
② 聯繫請示訂貨人，如安排管理處代收或置放門外，拍照確認
③ 如一律聯繫不成功，亦未有人代收處理，產品將送回公司待領

＊司機到達指定地方，等候時間以 15 分鐘為限，逾時等候每15分鐘＠＄50
＊如派送不成功，客戶並失聯，貨件將送返公司等候指示
＊如司機已離開客戶指定之送貨地點，一律以重新送遞計算
＊如需重新送遞，費用 HK$150起（視乎地區及時間而定｜鮮花產品最多只限延期一天重新派送）

【Residential】 Please provide the detailed residential address to ensure a smooth delivery.

In case if the given address is incorrect, no one is present or the recipient refuses to collect the product, our company will carry out the following procedures in order:
 
① contact the recipient (if contact number is provided)
② contact the orderer for alternate arrangement, eg. leave it at the reception or at the door, photos will be sent as confirmation. 
③ if both the recipient and the orderer cannot be reached, and no one agrees to collect the product on behalf, the product will be sent back to our shop for pick up. 

＊upon the arrival of our driver at the given address, the waiting time is limited to 15 min, the charge for waiting time beyond this is $50/ 15 min.
＊if the delivery is unsuccessful and the orderer cannot be reached, the product will be sent back to our shop for further instructions. 
＊If our driver has already left the delivery address, request to re-deliver will be charged at $150 up (depending on the district and rescheduled time, delivery for fresh flower products can only be postponed to 1 day after at maximum)

【公司寫字樓】請提供詳細地址、公司名稱（如有）以便順利登門派送。辦公時間內為免影響收貨人工作，除能夠直接接觸收貨人外，辦公室或門店類一般都以經接待處確認【收貨人名字】代收處理。

產品如因收貨地址不正確、無人接收、拒收等情況，本公司會按以下流程順序處理

① 先電話聯繫收貨人(如有提供)
② 聯繫請示訂貨人，如安排管理處代收或置放門外，拍照確認
③ 如一律聯繫不成功，亦未有人代收處理，產品將送回公司待領

＊司機到達指定地方，等候時間以 15 分鐘為限，逾時等候每15分鐘＠＄50
＊如派送不成功，客戶並失聯，貨件將送返公司等候指示
＊如司機已離開客戶指定之送貨地點，一律以重新送遞計算
＊如需重新送遞，費用 HK$150起（視乎地區及時間而定｜鮮花產品最多只限延期一天重新派送）

【Office】
Please provide the detailed office address and the company name (if available) to ensure a smooth delivery to the recipient or the reception.

In case if the given address is incorrect, no one is present or the recipient refuses to collect the product, our company will carry out the following procedures in order:
 
① contact the recipient (if contact number is provided)
② contact the orderer for alternate arrangement, eg. leave it at the reception or at the door, photos will be sent as confirmation. 
③ if both the recipient and the orderer cannot be reached, and no one agrees to collect the product on behalf, the product will be sent back to our shop for pick up. 

＊upon the arrival of our driver at the given address, the waiting time is limited to 15 min, the charge for waiting time beyond this is $50/ 15 min.
＊if the delivery is unsuccessful and the orderer cannot be reached, the product will be sent back to our shop for further instructions. 
＊If our driver has already left the delivery address, request to re-deliver will be charged at $150 up (depending on the district and rescheduled time, delivery for fresh flower products can only be postponed to 1 day after at maximum)

迪士尼樂園分為【酒店區】及【樂園區】，本公司均可提供專車專人送貨服務。

《迪士尼酒店區 Disneyland Resorts - HK$150》

《迪士尼樂園區【賓客服務中心】Disneyland Guest Relations Building - HK$300》

①《樂園正門賓客服務中心 Guest Relations Building, Main Entrance》
②《市鎮會堂賓客服務中心 Guest Relations at City Hall》

【營地】請提供詳細地址、營地名稱。並先知會負責人代收花，並提供負責人聯絡方式以便安排確認代收。

＊如埸地負責人未能於派送時段收貨，請選取【指定時間】服務以便安排處理

產品如因收貨地址不正確、無人接收、拒收等情況，本公司會按以下流程順序處理

① 先電話聯繫收貨人(如有提供)
② 聯繫請示訂貨人，如安排管理處代收或置放門外，拍照確認
③ 如一律聯繫不成功，亦未有人代收處理，產品將送回公司待領

＊司機到達指定地方，等候時間以 15 分鐘為限，逾時等候每15分鐘＠＄50
＊如客戶失聯，貨件將送返公司等候指示
＊如司機已離開客戶指定之送貨地點，一律以重新送遞計算
＊如需重新送遞，費用 HK$150起（視乎地區及時間而定｜鮮花產品最多只限延期一天重新派送）

【Campsite】
Please provide the detailed address and name of the campsite. Please also notify the person in charge of the campsite to collect the product for you and provide their contact number to us. 
* If the person in charge is not available for whole period of the delivery time-slot, please select to deliver at specific time.

In case if the given address is incorrect, no one is present or the recipient refuses to collect the product, our company will carry out the following procedures in order:
 
① contact the recipient (if contact number is provided)
② contact the orderer for alternate arrangement, eg. leave it at the reception or at the door, photos will be sent as confirmation. 
③ if both the recipient and the orderer cannot be reached, and no one agrees to collect the product on behalf, the product will be sent back to our shop for pick up. 

＊upon the arrival of our driver at the given address, the waiting time is limited to 15 min, the charge for waiting time beyond this is $50/ 15 min.
＊if the delivery is unsuccessful and the orderer cannot be reached, the product will be sent back to our shop for further instructions. 
＊If our driver has already left the delivery address, request to re-deliver will be charged at $150 up (depending on the district and rescheduled time, delivery for fresh flower products can only be postponed to 1 day after at maximum).

【定點交收】客戶如需於指定地點交收，建議選取【指定時間】以便安排。

如客戶選取【免費送貨時段】作交收，本公司將於一天前晚間按行程路線以作編排。

客戶如因事臨時更改地點，改動時間，失聯，引致未能於已安排之行程成功與收貨人交收，請直接與本公司聯繫。

更改費用如下：

－臨時更改地點：費用 HK$150起（視乎地區而定）
－臨時更改時間：費用 HK$150起（視乎時間而定）

＊司機到達指定地方，等候時間以 15 分鐘為限，逾時等候每15分鐘＠＄50
＊如派送不成功，客戶並失聯，貨件將送返公司等候指示
＊如司機已離開客戶指定之送貨地點，一律以重新送遞計算
＊如需重新送遞，費用 HK$150起（視乎地區及時間而定｜鮮花產品最多只限延期一天重新派送）

【Spot Pick up】
If customers require to collect the product at a specific spot, we suggest to choose specific time delivery to facilitate the arrangement.

If customers prefer to choose the【Free delivery time-slot】, the pick up time will be arranged according to the delivery route the evening before delivery.
 
If customers require to change the spot or time for the pick up, please contact our Company directly.  

Charge for on-day changes：
－change of spot：$150 up (depending on the district)
－change of time: $150 up (depending on the rescheduled time)

＊upon the arrival of our driver at the given address, the waiting time is limited to 15 min, the charge for waiting time beyond this is $50/ 15 min.
＊if the delivery is unsuccessful and the orderer cannot be reached, the product will be sent back to our shop for further instructions. 
＊If our driver has already left the delivery address, request to re-deliver will be charged at $150 up (depending on the district and rescheduled time, delivery for fresh flower products can only be postponed to 1 day after at maximum).

所有客戶鮮花束為保持新鮮，是於出貨前一天晚上進行製作，並於次日早上開始，由本公司司機按時段及路線沿途陸續派送，產品質素與派送時間並無任何關係，不會受到影響。

 All bouquets are ready the night before delivery and we load all the products to the our company van and start delivering in the morning. Therefore, it makes no difference what time to deliver and the delivery time does not affect the quality of the flowers.

更改送貨日期 
鮮花產品：72小時前免費更改，72小時內以延遲一天為限。如需更改多於一天，將收取該鮮花產品 50% 花材費用)
非鮮花產品：少於 12 小時通知 - HK$150

＊如需更改送貨日期而未有確定日期，訂單可保留 3 個月內使用，逾期作廢。
＊如新改日期貨品價格低於原購價，差額將不作退還；如價格有所上漲，客戶需補回差額。

臨時更改送貨時間
少於 12 小時通知 - HK$150

臨時更改送貨地點
少於 12 小時通知及更改地點距離原定地點 10  公里內 - 免費
少於 12 小時通知及更改地點距離原定地點 10  公里外 - HK$150

Rearrangement of the delivery DATE
Fresh flower product : No charge for ONE DAY postpone with notification made at least 72 hrs in advance.      
If postpone for more than ONE DAY, 50% of the product price will be charged.
Non-fresh flower products : For notification made less than 12 hours, a fee of $150 will be charged.

＊If the price of the product on the rescheduled date is lower than the original purchase price, the difference will not be refunded; if the price is higher, customer will need to make up the difference.

＊If customer needs to change the delivery date but cannot confirm the new date at the moment, the order can be held for 3 months after which the order will be abandoned and no refund will be made.

Rearrangement of the delivery TIME
For notification made less than 12 hours, a fee of $150 will be charged.

Rearrangement of the delivery PLACE
For notification made less than 12 hours and new location is not more than 10km from the original location : Free
For notification made less than 12 hours and new location is more than 10km from the original location: a fee of HK$150 will be charged.

【風雨不改｜如常派送】

為免客戶錯過特別紀念日子，本公司於「十號風球」或「紅、黑雨」等天氣惡劣情況下，依然會為客戶如常派送。唯因路面如水浸濕滑、封路改道、視野糢糊或交通事故之特別情況影響派送進度，致使送貨時間有所阻延，貴客敬請包涵見諒。

【惡劣天氣情況即日更改送貨地點安排】

• 如因「黑雨」或「八號風球以上」的情況下，客戶需作即日臨時更改送貨地點，請於出貨當天 《9AM前》提出通報，即可作一次免費更改。非「黑雨」或「八號風球以上」之情況下修改，即日臨時更改送貨地點費用為 HK$150。
  
  
• 如客戶於 《9AM後》臨時提出即日更改送貨地點，改送費用為 HK$150，非主要地區將另按地區計費，可參考【送貨地區】部份。
  
  
• 《9AM後》司機一律按原定行車路線派送，【訂貨人】提供之地址如無法成功派送或代收轉達，司機將即時聯繫公司，公司再與【訂貨人】匯報情況，溝通後續安排。如於《15分鐘內》未能即時與【訂貨人】取得聯繫，司機將離開並前往下一送貨點，貨件退回本公司待領。如需重新派送費用為 $150，非主要地區將另按地區計費，可參考【送貨地區】部份。

【因惡劣天氣（「黑雨」或「八號風球以上」）情況送貨如需緊急延期】

• 【鮮花產品】：當天9AM前通報，可免費延期一天；當天9AM後通報，延期一天費用為 HK$150。如需更改多於一天，將收取該鮮花產品 50% 花材費用。
• 【非鮮花產品】：當天9AM前通報，可免費延期七天內重新派送；當天9AM後通報，延期費用為 HK$150。

• 所有產品一經訂購及付款作實後，其交易不能取消或退款。
• 訂單產品內容如有修改，修改後訂單不得低於原單總值，如有差額將不作退還或作保留使用。
• For all products, once the order is confirmed with payment, the transaction cannot be cancelled or refunded.
• If an alteration on the order has to be made, the total amount of the amended order cannot be lower than that of the original order, any amount difference will not be refunded and cannot be reserved for future purchase.

鮮花價格屬季節性浮動性產品，會因應特定節日時期、貨源短缺而產生可高達500％不等之來貨成本。除【情人節】一律正價發售外，其餘時段均設有相應折扣【扣減優惠】。客戶敬請留意及揀選適當【日期時段】獲得相應價格。

本店官方網站及社交平台發放之相片，均為【實物】拍攝。

所有花藝產品必然為獨一無二人手製作，客戶如有是否與相片 「100％相同」或「一模一樣」等素求，請恕本店無能為力為閣下提供製作服務。

客戶訂購花藝產品亦需注意：

1. 花材形態及開花度數恕不能100％ 保證大小均一及完美無瑕，超完美主義者慎選。
2. 手工製品均以相應之主花材組合構成，各類花材擺放位置或會與展示相片存有差異。
3. 除列明之主花外，襯花花材如有短缺情況，將由本公司自行以其他花材配襯並不作另行通知。
4. 部份花材會因批次或開放程度而產生色差或濃淡變化。
5. 產品相片顏色會因手機、室內外色溫、燈光及光暗而存有白平衡差異。
6. 世上並沒有天然藍玫瑰、鬱金香鮮花，所有藍玫瑰或鬱金香均為【人工吸染或噴染上色】，客戶選購必須認知了解，如未能理解者請勿選購。

All photos posted on our official website and social platforms are photos of the actual products.

All floral products are hand-made and unique. If customers expect that the bouquets  are "100% identical" or "exactly the same" as the photos, we apologize that we are unable to meet your expectation.

Please note the following when ordering floral products:

The sizes, shapes and blooming status of the flowers cannot be guaranteed to be uniform and flawless. Perfectionists please consider carefully before placing the order.

All floral products are hand-made and composed of the combinations of the corresponding kinds of flowers. The arrangement may however be different from the photos displayed.
Apart from the main flower, if there is a shortage of lining flowers, our company will decide to match with other lining flowers without prior notice.
Some flowers may have color differences or shade changes depending on the batch or the degree of blooming.
The color of product in the photos may vary due to shooting by mobile phone, indoor and outdoor color temperature, or light and dark environments.
For certain kinds of flowers, there may be some colour differences depending on the batch or the stage of blooming.
There are no natural blue roses or tulips in the world. All blue roses or tulips are “artificially dyed or spray-dyed”. Customers must understand and accept this when placing the order. Otherwise, please do not make the purchase.

【部份色系如藍、紫色特別受燈光色溫影響】

鮮花產品保持健康取決於鮮花存放的環境條件。一般情況下，在通風良好的常溫下存放，鮮花可保持最佳狀態 2-3 天。溫差大、悶熱、缺水、陽光直射或空氣流通不暢等都會加速鮮切花的枯萎。另一方面，每天更換新鮮的水，避免高濕度，保持良好的通風，可以延長鮮切花的壽命。

*花卉產品為手工製作，如果產品有任何問題，請在收到後24小時內通知我們處理。

Keeping fresh flower products healthy depends on the condition of the environment where the flowers are stored. In general, storing at room temperature with good air ventilation, flowers can be maintained at the best condition for 2-3 days. Great differences in temperature, stifling, warmth, lack of water, direct sunlight or poor circulation of air, etc. accelerate the withering of fresh cut flowers. On the other hand, daily replacement of fresh water, avoiding high humidity and keeping good ventilation can extend the life of fresh cut flowers.

*The floral products are hand-made, If there is any problem with the products, please notify us to handle within 24 hours after receipt.

• 【鮮花束】 鮮花產品保持健康取決於鮮花存放的環境條件。一般情況下，在通風良好的常溫下存放，鮮花可保持最佳狀態 2-3 天。溫差大、悶熱、缺水、陽光直射或空氣流通不暢等都會加速鮮切花的枯萎。另一方面，每天更換新鮮的水，避免高濕度，保持良好的通風，可以延長鮮切花的壽命。
  
  
• 【保鮮花】在正常室內條件下，不暴露於潮濕環境下，保鮮花可保存1-2年。如果儲存得當，產品可以在乾燥條件下保存更長的時間。
  
  
• 【玫瑰熊】由PU（海綿狀）/絲花製成，可長期保存。

＊花卉產品為手工製作，如果產品有任何問題，請在收到後24小時內通知我們處理。

• [Fresh Flower Bouquets] Keeping fresh flower products healthy depends on the condition of the environment where the flowers are stored. In general, storing at room temperature with good air ventilation, flowers can be maintained at the best condition for 2-3 days. Great differences in temperature, stifling, warmth, lack of water, direct sunlight or poor circulation of air, etc. accelerate the withering of fresh cut flowers. On the other hand, daily replacement of fresh water, avoiding high humidity and keeping good ventilation can extend the life of fresh cut flowers.
  
  
• 【Preserved Flowers】Under normal indoor conditions without exposure to moisture, preserved flowers can be kept for 1-2 years. If stored properly, the products can be kept for a longer period of time under dry conditions.
  
  
• 【Rose Bear】 is made of PU (sponge-like) / silk flowers and can be kept for a long time.

*The floral products are hand-made, If there is any problem with the products, please notify us to handle within 24 hours after receipt.

首先非常抱歉，因為本店經營模式，並非【百搭麵式】，任由客戶自選組合、自由配搭而製作出產品。我們亦須確保出品忠於我們品牌理念，及整體效果質素。

我們所選用花材、花紙，以至絲帶都經過精心配襯，均以【Color Matching｜色調平衡】作為原則，儘力使產品整體顏色配搭和諧協調，所以並不建議客戶隨意修改組合。

客戶如有特別喜好忌諱，可與本店進行溝通，及留意下列事項以作【有限度】之合適調配安排。

① 切忌胡亂配搭，為改而改，適得其反，首要確定提出之修改會比原來的更好。
② 如有客戶要求提供【絲帶色板｜花紙色板】供其選配，本店並不提供此類服務，敬希原諒。
③ 任何由客戶強行改動而破壞產品的色調平衡，本店亦只能婉拒。

如客戶有其他公司款式圖片並要求本公司進行複製，對此非常抱歉，本公司在絕大多數的情況下只能婉拒。客戶已然心有所蜀，建議直接向該公司選購會更為理想安妥，符合預期。

【我們的風格主張：色調融和 (Color Matching) ，簡約和諧，包裝企理扎實而不累贅的時尚路線】

本店所製定之款式，在花材配搭、外觀包裝設計均有一套自家品牌風格，有著極高之辨悉度。於此，維持品牌和諧簡約風格，是對我們一直擁戴支持的忠實客戶群，須作堅守的核心價值。【我們歡迎與客戶溝通，根據我們之風格重新設計出新產品】。

＊任何外來圖片，我們會作花材、品種、配搭上之參考。如背離我們整體風格過於遙遠，請恕我們未能予以滿足。有些客戶所提出之訂製，可能純粹希望把各自不同喜愛的顏色，強行堆放湊雜於同一花束之上，然而因此引發一些災難性產品，這亦是我們需作婉拒之處，敬請原諒。

【溫馨提示】
花藝屬手作工藝，獨一無二，客戶如有要求或提出【一模一樣】，【100％複製】之類的字眼，為免引起爭議，本公司只能一律拒絕，不便之處，敬請原諒。

所有客戶鮮花束為保持新鮮，是於出貨前一天晚上進行製作，並於次日早上開始，由本公司司機按時段及路線沿途陸續派送，產品質素與派送時間並無任何關係，不會受到影響。

 All bouquets are ready the night before delivery and we load all the products to the our company van and start delivering in the morning. Therefore, it makes no difference what time to deliver and the delivery time does not affect the quality of the flowers.

木牌雕刻會按產品配製相應木牌，花束類為 8x8cm，保鮮花類為 5x5cm。雕刻費用一律為 HK$50。

【模版設計】我們提供了自家設計模版愈 400 款供客人自由選擇，只需揀選相應模版號碼，提供人名、日期或所需文字。訂單確認後，本公司會按上述提供資料出圖，並透過 Whatsapp 發送確認。《木牌圖庫瀏覽 》

【自訂設計】為提高紀念價值，我們亦提供獨有客製化服務。客人可按喜好，告知本公司設計師所需圖案或公仔、人名、日期或所需文字，本公司可代為設計。

《雕刻重要注意事項》

• 平面木牌雕刻，只有【單色】，以【黑白線條】組成。
• 任何【彩圖】、【相片】、【Emijo 】並不適合使用。
• 文字多寡會影響字體大小，字體過小並不利於雕刻，以主題文字為重。
• 客戶自來圖案，請提供【黑白線條圖】
• 本公司可代尋找適合雕刻用之線圖，並不設代繪畫服務。

＊免費設計目的是提高客制化及獨有性，我們設計必然是美感為重，請相信及尊重【專業設計】，切勿胡亂修改以免適得其反。

《自訂圖案注意，雕刻只有單色，需以黑白線條刻畫。相片、彩圖並不太適合使用，勉強或會引致效果不佳》

經客戶預覽及確定設計圖後不設修改，如需重新雕刻費用$50

【心意卡】

客戶可於下單時或於 Whatsapp 提供心意卡內容，客戶敬請核對心意卡文未內容。由於客戶訂單眾多，為免混亂，本公司收到訂單後會即時為閣下進行印刷及進行分單工作。

客戶如有修改及需重新印刷費用 $10

大眾對於花束袋的概念，一般是傳統「花束透明膠袋」或「購物式紙袋」為主，但於攜帶上都存有一定性問題。

擠壓與磨擦

傳統【花束透明膠袋】，以坊間最大型體積(35cm)為例，只適用於迷你型或袖珍型花束使用。如正常體積花束，一般花朵部份都會高出袋口，當直接抽起花袋，由於膠袋軟性材質，袋口位置必然會向內收緊，而對花束構成擠壓。如再加上行走移動，手挽會因晃動而不停對外露花朵磨擦而受損。

【購物式紙袋】亦只能達到擺放目的，最終亦只能以雙手方式抱送，實際上比單手抱花更為不便。

B22 花束專用手提箱

為了使花束攜帶便捷，我們特別以厚身卡通紙材質，設計而成的手提花束箱，並有重量平衡調節，讓花束有了容身之所。自駕人士更便於安放於車箱之內。