【餐廳】請提供詳細地址、餐廳名稱、訂座資料，客戶需留意餐廳【營業時間】，以便順利經接待處確認代收。

產品如因收貨地址不正確、無人接收、拒收等情況，本公司會按以下流程順序處理

① 先電話聯繫收貨人(如有提供)

② 聯繫請示訂貨人，如安排管理處代收或置放門外，拍照確認

③ 如一律聯繫不成功，亦未有人代收處理，產品將送回公司待領

＊司機到達指定地方，等候時間以 15 分鐘為限，逾時等候每15分鐘＠＄50

＊如派送不成功，客戶並失聯，貨件將送返公司等候指示

＊如司機已離開客戶指定之送貨地點，一律以重新送遞計算
＊如需重新送遞，費用 HK$150起（視乎地區及時間而定｜鮮花產品最多只限延期一天重新派送）
＊如客戶所選【送貨時段】，非餐廳／酒吧等場地之營業時間，或需局限於部分時段收貨，客戶請使用【指定時間】服務
例子：客戶選擇 9AM - 1PM 派送時段，餐廳營業時間為 12PM 開始，即視為【指定時間】12PM - 1PM 派送。

【Restaurant】 Please provide the detailed address, name of restaurant and reservation details. Please also pay attention to its opening hours to ensure the reception is available to collect the bouquet for you.

In case if the given address is incorrect, no one is present or the recipient refuses to collect the product, our company will carry out the following procedures in order:

① contact the recipient (if contact number is provided)
② contact the orderer for alternate arrangement, eg. leave it at the reception or at the door, photos will be sent as confirmation.
③ if both the recipient and the orderer cannot be reached, and no one agrees to collect the product on behalf, the product will be sent back to our shop for pick up.

＊upon the arrival of our driver at the given address, the waiting time is limited to 15 min, the charge for waiting time beyond this is $50/ 15 min.
＊if the delivery is unsuccessful and the orderer cannot be reached, the product will be sent back to our shop for further instructions.
＊If our driver has already left the delivery address, request to re-deliver will be charged at $150 up (depending on the district and rescheduled time, delivery for fresh flower products can only be postponed to 1 day after at maximum)
＊If the customer selects [Delivery Time], it is not during the business hours of restaurants/bars, etc., or the delivery is limited to certain hours, please use the [Specified Time] service.
Example: If the customer selects a delivery period of 9AM - 1PM, and the restaurant's business hours start at 12PM, it is deemed to be a [specified time] of 12PM - 1PM delivery.

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