服務條款 Notice & Terms

花藝手工製品，獨一無二，成品或會與展示相片存有差異。
產品相片顏色會因手機、室內外色溫或光暗而存有差異。
部份花材會因批次或開放程度而產生色差或濃淡變化。
所有花藝製品一經付款訂購確認，其交易不能取消或退款。
花材形態恕不能保證100％大小均一及完美無瑕，超完美主義者慎選。
除列明之主花外，襯花花材如有短缺情況，將由本公司自行以其他花材配襯並不作另行通知。
產品如有問題，須於收貨後24小時內通報處理，逾期一律不作受理。
如產品如有重大問題，經本公司同意後，會以一換一形式更換。
客戶如有修改送貨地點，日期或時間，請於72小時前通知，少於72小時之附加費用及詳細安排可聯繫我們或參閱 FAQ常見問題。
公司車隊是以順路沿途派送為原則，貴客如有特定時間上安排，請選擇指定時間安排送貨。
如送抵指定地方無人接收，會即時聯繫訂貨人以作安排指示，如管理處(座頭)代收，或安放於送貨地點門外，拍照確認以完成訂單。如派送遇上地址不正確，或重新派送一律收取$150基本運費（如偏遠地區地區需另加上該區運費)。如未能聯繫訂貨人取得相應指示，產品一律折返本店暫存待取。
產品因未能成功送達／或未能聯繫指示／或未有如期到店自取，逾期未取產品本店代為暫存時間為【24小時】，逾期未取將由本店自行處置，客戶將視為自動棄單處理。
客戶敬請按所「出貨日期」選取「相應折扣時段」及「早鳥優惠」價格，如因選擇錯誤引起付款不足，需補付差額以完成訂購流程，而因付款不足而引致信用卡退款均會收取 4% 平台手續費用。

All handmade floral products are unique, the finished product may not look exactly the same as the photos displayed.
The color of product in the photos may vary due to shooting by mobile phone, indoor and outdoor color temperature, or light and dark environments.
For certain kinds of flowers, there may be some colour differences depending on the batch or the stage of blooming.
The products and materials used are for single-use. Once the ordered is placed, the transaction cannot be cancelled or refunded.
The shapes, sizes and states of the floral materials used cannot be guaranteed to be 100% identical and flawless. Perfectionists please consider carefully before purchasing.
Apart from the main flower, if there is a shortage of lining flowers, our company will decide to match with other lining flowers without prior notice.
Should there be any problem with the product, it must be notified to us within 24 hours after receipt.
Should there be a major problem with the product, our company will replace it with the same product.
If customers need to change the delivery location or the delivery date, please notify us the change at least 48 hours before the delivery date. If the notification less than 48 hours , we may charge the extra cost. For details, please contact us for more information or check the FAQ.
The order of our deliveries are arranged according to the delivery route. If customers require a specific time delivery, please add the “Specific Time Delivery" option to your purchase.
If there is no one at the designated place upon the arrival of the delivery, we will ask the building lobby reception to keep the product on behalf of the receiver. However, if the lobby reception refuses to keep the product, we will put it safely outside the designated flat. Photos will be taken and sent back to the orderer to complete the order. If the delivery is required to be rescheduled after arrival due to whatever reasons, including incorrect address or wrong dates, a basic shipping fee of $150 will be charged. (For remote areas, the remote area shipping fee will be added on.) If the orderer cannot be reached, the products will be sent back to our shop for further instructions.
We will keep the products which are uncollected or delivered unsuccessfully in our shop for a maximum of 24 hours. After that, the orders will be deemed as abandoned orders and the products will be handled at our discretion.
Please make sure the delivery period and the early bird offer selected are correct. If the selection is incorrect, the amount difference has to paid up in order to complete the order process. In case if the payment is insufficient leading to a credit card refund, a 4% platform fee will be charged.