All handmade floral products are unique, the finished product may not look exactly the same as the photos displayed.
The color of product in the photos may vary due to shooting by mobile phone, indoor and outdoor color temperature, or light and dark environments.
The shapes, sizes and states of the floral materials used cannot be guaranteed to be 100% identical and flawless. Perfectionists please consider carefully before purchasing.
Apart from the main flower, if there is a shortage of lining flowers, our company will decide to match with other lining flowers without prior notice. Should there be any problem with the product, it must be notified to us within 24 hours after receipt.
Should there be a major problem with the product, our company will replace it with the same product.
For all products, once the order is confirmed with payment, the transaction cannot be cancelled or refunded.
If an alteration on the order has to be made, the total amount of the amended order cannot be lower than that of the original order, any amount difference will not be refunded and cannot be reserved for future purchase.
Please make sure the 【delivery period】 and the 【early bird offer】 selected are correct. If the selection is incorrect, the amount difference has to paid up in order to complete the order process. In case if the payment is insufficient leading to a credit card refund, 4% platform fee will be charged.
If customers need to change the delivery location or the delivery date, please notify us the change at least 48 hours before the delivery date. If the notification less than 48 hours , we may charge the extra cost. For details, please contact us for more information or check the FAQ.
The order of our deliveries are arranged according to the delivery route. If customers require a specific time delivery, please add the “Specific Time Delivery" option to your purchase.
If there is no one at the designated place upon the arrival of the delivery, we will ask the building management department to help collect the product on behalf of the receiver. However, if the management department refuses to collect the product, we will put it safely outside the designated flat. Photos will be taken and sent back to the customer to complete the order.
If the delivery is unsuccessful, the product will be sent back to our shop for re-arrangement according to customer's instruction. All fresh flower products must be picked up latest by 6PM on the next day. If no re-arrangement has been made by customer, we will regard the order as cancelled and the product will be self-disposed by our shop.
If the delivery is required to be rescheduled by the customers after the arrival due to whatever reasons, including wrong address or wrong dates. encounters an incorrect address or wrong date, etc., and you need to re-deliver, a basic shipping fee of $150 will be charged. For remote areas, the shipping fee will be added. (If fresh flower products need to be resent, they will only be processed within 24 hours)
